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What is your return policy?Updated 2 months ago

Return Policy: 
Mayvenn is one of the only hair companies that offers a quality guarantee. Your satisfaction is our top priority! Our 30 day guarantee covers exchanges and returns for all of our products so that you can shop risk-free. 

Here’s our exchange policy:

Wear it, dye it, even cut it. If you're not in love with your hair, we'll exchange it within 30 days. Contact us at 1-888-562-7952.

This means that even if your hair has been previously worn, installed, cut, colored, or styled, we will still exchange it for you! 

Here’s our return policy:

If you’re not completely satisfied with your Mayvenn hair before it is installed, we will refund your purchase as long as it’s unopened and the hair is in its original condition (bundles must not be unraveled or altered, lace cannot be altered, etc.). Contact us at 1-888-562-7952.

Our return policy covers products that have not been altered in any way. Make sure that you check out the texture, length, etc. before you unwrap and install your bundles or wigs - this will ensure that it’ll be eligible for a full return if you decide to switch it up. 

Have questions about which texture, color, or product to get before you purchase? Contact our Customer Service team at 1-888-562-7952 from 8am-5pm PST, Monday through Friday or email us at [email protected].

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